Account deletion
A parent or account owner can request deletion of a complete family account or an individual child profile and its associated data.
How to request deletion
- Email support@familychoicebank.com from the address associated with the parent account.
- Use the subject “ChoiceBank account deletion.”
- State whether the request is for the complete family account or one child profile. Include the parent username and the child nickname only if needed to identify the profile.
- Do not send a PIN, password, biometric information, private photo, or authentication token.
- Complete the identity-verification step sent by support. Deletion does not begin until the account owner is verified.
Information deleted
Depending on the scope selected, deletion removes the active account or child profile and its associated chores, approvals, points and savings records, rewards, calendar entries, reminders, messages, photos, music assignments, reports, notification tokens, private behavior notes, and behavior-evidence images or videos.
Information that may remain temporarily
Encrypted disaster-recovery copies are not used as active family records and expire through the normal backup rotation. Limited security, fraud-prevention, legal, or dispute records may be retained when required. ChoiceBank family points have no cash value and are not bank deposits or real-money transaction records.
Before deleting
Deletion is permanent after processing. Ask support for an available export before deletion if the parent wants to keep family records.